FAQ's

I don’t know what products to use on my skin. Do you offer consultations?

Yes, we are happy to offer personalized consultations to help you choose the right products for your skin type and concerns! Please reach out to discuss any product recommendations via email or give us a call. Alternatively, you can schedule a treatment with us where we will do an in person skin analysis to assess your needs, discuss your goals, and recommend products that align with your skincare routine or self-care preferences.

Where are you located?

My studio is a private, home-based space in Drake Landing Loop, Okotoks, AB. The exact address will be shared once your appointment is booked.

Is there parking available?

Yes, there is ample free street parking available for you to use.

Is your space accessible?

My spa studio is located on the second floor and is accessible only by a flight of stairs. If you have specific accessibility needs, please let me know before booking so I can best accommodate you.

What is the recommended arrival time for my appointment?

We ask that you only arrive up to 5 minutes prior to your scheduled appointment time! You will get an intake form to fill out online before your appointment, so that you do not need to come extra early.

Do you offer mobile appointments?

Yes I do! If you are unable to make it to my home clinic, and if you live in Calgary or Okotoks, then I am happy to come to you! You can book a mobile massage or facial online under "Mobile Services" at shaespa.janeapp.com.

Will my card be charged if I book an appointment online?

A valid credit card on file is required to confirm your appointment with us. However, the full payment will only be processed after your treatment is complete.

What payment methods do you accept?

We accept all major credit cards such as Visa, Mastercard, AMEX as our preferred method of payment.

Do you offer massage for children or teens?

At this time, my practice focuses on clients 16 years of age and older for all massage and facial treatments.

How should I prepare for my appointment?

Please arrive a few minutes early to settle in. Wear comfortable clothing, and for facials, it’s best to arrive with little to no makeup if possible. See our Pre & Post Treatment Care page for more details of your specific treatment.

How often should I book a massage or facial?

The frequency of treatments will be different for everyone and depends on your individual needs and goals.

Facials: For general maintenance, we recommend getting a facial once a month to match your skin’s natural renewal cycle. If you’re addressing specific concerns like acne, dryness, or aging, we may suggest more frequent treatments initially.

Massage: For relaxation and stress relief, a massage every 4-6 weeks is ideal. If you have chronic pain, tension, or specific therapeutic goals, more frequent sessions (e.g., weekly or biweekly) might be recommended.

We will create a personalized schedule to meet your needs during your appointment!

How can I prolong the benefits of my treatment after I leave?

To maintain the benefits of your spa treatment, it’s important to follow some simple aftercare steps. See more details on our Pre & Post Treatment Care page.

MASSAGE AFTERCARE

Stay hydrated: Drinking plenty of water helps flush out toxins released during your massage and keeps your body feeling refreshed.

Rest: Allow your body to relax and recover to maximize the therapeutic effects.

Stretch gently: Light stretches can help maintain flexibility and reduce muscle tension.

Avoid strenuous activities: Give your body time to fully absorb the benefits of the massage by avoiding intense exercise for 24 hours.

FACIAL AFTERCARE

Keep your skin clean: Avoid touching your face immediately after a facial to prevent irritation or clogged pores.

Skip makeup for 24 hours: Let your skin breathe and fully absorb the nourishing products applied during your facial.

Use gentle skincare products: Follow any specific product recommendations provided by your esthetician to maintain your glow.

Avoid sun exposure: Protect your skin with sunscreen and limit time in direct sunlight to prevent sensitivity or damage.

In general, incorporating regular self-care, maintaining a consistent skincare routine, and scheduling follow-up treatments every 4-6 weeks can help extend the benefits of your session.

Policies

Cancellation Policy

We ask for 48 hours notice to cancel or change your scheduled appointment. You can do so easily online or by contacting us by phone or email.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner's day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment.

Patients who provide less than 48 hours notice will be charged 50% of the missed appointment. Patients who provide less than 2 hours notice, or no-show their appointment, will be charged 100% of the missed appointment to the card on file.

No Guest Policy

To maintain a calm, focused, and deeply relaxing environment, treatments are provided on a one-to-one basis only. As such, we are unable to accommodate additional guests, including children, at appointments.

Direct Billing

We offer direct billing for all of our massage therapy services, to all major Canadian insurance companies.

Coverage may vary depending on your specific plan. You will be required to pay the balance of your treatment if your insurance does not cover 100%. If you have questions about your eligibility, feel free to contact us before your appointment.

Late Arrivals

We kindly ask that you arrive on time for your scheduled appointment to ensure the best possible experience.

If you arrive late, your treatment will be adjusted to fit the remaining time of your original appointment in order to respect the following client. Full service pricing will apply.

Arrivals 15 minutes or more past the scheduled start time may be considered a missed appointment and may be cancelled at our discretion. In this case, the full service fee will apply.

Refunds & Exchanges

We have a NO REFUND policy, which means you may not cancel, exchange or return your order.

All sales are final, including physical goods, digital products, sale items, and gift cards. If you have questions about a specific product, feel free to reach out to us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have any questions, concerns or issues with your order, please contact info@shaespa.ca.

GET IN TOUCH

Have a question, or want a product recommendation? Use the form below to contact us.

Contact form