Yes, we are happy to offer personalized consultations to help you choose the right products for your skin type and concerns! Please reach out to discuss any product recommendations via email or give us a call. Alternatively, you can schedule a treatment with us where we will do an in person skin analysis to assess your needs, discuss your goals, and recommend products that align with your skincare routine or self-care preferences.

No, we currently only ship within Canada. We focus on providing fast and reliable shipping to all Canadian provinces and territories. If you have specific shipping questions, feel free to contact us!

We have a NO REFUND policy, which means you may not cancel, exchange or return your order.

All sales are final, including physical goods, digital products, sale items, and gift cards. If you have questions about a specific product, feel free to reach out to us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have any questions, concerns or issues with your order, please contact shaespa.yyc@gmail.com

My studio is a private, home-based space in Drake Landing Loop, Okotoks, AB. The exact address will be shared once your appointment is booked.

Yes, there is ample free street parking available for you to use.

My spa studio is located on the second floor and is accessible only by a flight of stairs. If you have specific accessibility needs, please let me know before booking so I can best accommodate you.

A valid credit card on file is required to confirm your appointment with us. However, the full payment will only be processed after your treatment is complete.

We understand that life happens, however we do have a strict cancellation policy. If you need to cancel or reschedule, please notify us at least 48 hours in advance to avoid cancellation fees. You can login to see your appointments and reschedule online at shaespa.janeapp.com, or contact us directly and we’ll help you find a new time that works for you.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner’s day that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice, will be charged a $50 cancellation fee to the card on file. Clients who provide less than 2 hours notice or who are a no-show, will be charged in full for the appointment booked to the card on file.

Yes, we offer direct billing for all of our massage therapy services.

Please note that coverage may vary depending on your specific plan. You will be required to pay the balance of your treatment if your insurance does not cover 100%. If you have questions about your eligibility, feel free to contact us before your appointment.

We currently accept direct billing for the following Canadian insurance companies:

• Canada Life
• Manulife Financial
• Alberta Blue Cross
• Sun Life Financial
• Desjardins Insurance
• ClaimSecure
• Group Health
• Group Source
• Industrial Alliance
• Beneva Inc.
• Equitable Life
• Chamber of Commerce Group Insurance
• CINUP
• Coughlin & Associates LTD
• Cowan
• First Canadian
• Johnson Inc
• Manion
• Maximum Benefit
• People Corporation
• Greenshield
• ClaimSecure
• Medavie Blue Cross

If you are insured by a company NOT on this list, please reach out so we can inquire about adding it.

We accept all major credit cards such as Visa, Mastercard, AMEX as our preferred method of payment.

No, gratuities are not included in the listed service prices. While never expected, they are always appreciated as a way to recognize the care and attention put into your treatment. The greatest compliment, however, is your continued trust and support, referrals and reviews!

Yes, all prices listed for our services are inclusive of 5% GST. This means that the price shown is the total amount that will be invoiced, with no additional fees added.

Please arrive a few minutes early to settle in. Wear comfortable clothing, and for facials, it’s best to arrive with little to no makeup if possible. See our Pre & Post Treatment Care page for more details of your specific treatment.

The frequency of treatments will be different for everyone and depends on your individual needs and goals.

Facials: For general maintenance, we recommend getting a facial once a month to match your skin’s natural renewal cycle. If you’re addressing specific concerns like acne, dryness, or aging, we may suggest more frequent treatments initially.

Massage: For relaxation and stress relief, a massage every 4-6 weeks is ideal. If you have chronic pain, tension, or specific therapeutic goals, more frequent sessions (e.g., weekly or biweekly) might be recommended.

We will create a personalized schedule to meet your needs during your appointment!

To maintain the benefits of your spa treatment, it’s important to follow some simple aftercare steps. See more details on our Pre & Post Treatment Care page.

MASSAGE AFTERCARE

Stay hydrated: Drinking plenty of water helps flush out toxins released during your massage and keeps your body feeling refreshed.

Rest: Allow your body to relax and recover to maximize the therapeutic effects.

Stretch gently: Light stretches can help maintain flexibility and reduce muscle tension.

Avoid strenuous activities: Give your body time to fully absorb the benefits of the massage by avoiding intense exercise for 24 hours.

FACIAL AFTERCARE

Keep your skin clean: Avoid touching your face immediately after a facial to prevent irritation or clogged pores.

Skip makeup for 24 hours: Let your skin breathe and fully absorb the nourishing products applied during your facial.

Use gentle skincare products: Follow any specific product recommendations provided by your esthetician to maintain your glow.

Avoid sun exposure: Protect your skin with sunscreen and limit time in direct sunlight to prevent sensitivity or damage.

In general, incorporating regular self-care, maintaining a consistent skincare routine, and scheduling follow-up treatments every 4-6 weeks can help extend the benefits of your session.